Terms of Service

Draft — last updated 6 August 2026. Not yet finalised.

Note to self (Benji): this is a working draft. Sections marked [TODO] need real decisions before this goes live — pricing specifics, refund policy, and a proper business entity check.

1. Who this agreement is with

These Terms govern your use of Upo, an AI-assisted business dashboard operated by Reeksy Websites (ABN 80 653 802 927), based in Sydney, Australia ("we", "us", "Upo"). By creating an account you agree to these Terms and our Privacy Policy.

2. What Upo is

Upo is a personal/business assistant application that lets you manage a calendar, clients, notes, to-dos, invoices, expenses, and drafts, and interact with an AI assistant by text or voice. Upo is an early-stage product under active development — features may change, break, or be removed without notice while we build it out.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use Upo. You're responsible for keeping your login credentials secure and for all activity under your account. Tell us immediately if you suspect unauthorised access.

4. Plans and billing

[TODO] Plan structure (Free / Pro / Pro Max) and pricing are not finalised. This section needs real numbers, billing cadence, refund policy, and cancellation terms before launch.

Upo currently offers a Free plan. Paid plans, once introduced, will be billed in advance and clearly disclosed before you're charged. No payment will be taken without your explicit agreement to a price at the time.

5. Acceptable use

You agree not to: use Upo for anything illegal; attempt to reverse-engineer, scrape, or disrupt the service; use the AI assistant to generate content that is abusive, deceptive, or harms others; or share your account with people outside your business without our agreement.

6. Your content

You retain ownership of the business data you put into Upo (clients, notes, calendar events, and so on). You grant us a licence to store and process that data solely to provide the service to you — including sending relevant content to third-party AI providers as described in our Privacy Policy.

7. AI-generated content, voice input, and sending on your behalf

Upo uses AI (via Anthropic's Claude API) to answer questions, draft content, and take actions like creating calendar events, drafting emails, and — if you connect Gmail — sending emails on your behalf. AI output can be wrong, incomplete, or inappropriate for your situation, and voice input can be misheard or mistranscribed, by Upo or by your browser's speech recognition. You are solely responsible for reviewing any drafted content, and for the accuracy of anything you ask Upo to send, before it goes out.

Upo will always show you the exact content of an email (recipient, subject, and body) and require your explicit confirmation before sending it — Upo does not send email autonomously or without you seeing and approving that specific message first. Once you confirm a send, that confirmation is your approval of the content as shown to you at that moment, whether it originated from typed text, voice input, or an AI draft. We are not liable for the consequences of a message sent following your confirmation, including if voice input was misheard, if an AI draft contained an error you didn't catch, or if you simply changed your mind after sending. Think of confirming a send the same way you would clicking "send" in any email client — it's a real, final action.

8. Third-party services

Upo relies on third-party providers to work: Anthropic (AI processing), ElevenLabs (voice synthesis, optional), Google (Gmail and Calendar, if you connect them), and Cloudflare (hosting and data storage). Your use of Upo is also subject to those providers processing your data as described in our Privacy Policy.

9. Termination

You can stop using Upo and request account deletion at any time. We may suspend or terminate accounts that breach these Terms, misuse the service, or pose a security risk to other users.

10. Disclaimers and liability

Upo is provided "as is" while in active development, without warranties of any kind, including fitness for a particular purpose or uninterrupted availability. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of Upo, including reliance on AI-generated content, misheard or mistranscribed voice input, or the consequences of any message, email, or communication sent using Upo following your explicit confirmation. This includes damages arising from the content of a sent communication, its recipient, its timing, or any business, financial, or reputational consequence that follows from it.

11. Changes to these Terms

We may update these Terms as Upo develops. Material changes will be flagged in-app, and continued use after a change means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of New South Wales, Australia.

13. Contact

Questions about these Terms: benjirmedia@gmail.com